Shopify · Klaviyo · WhatsApp · SMS
Turn ecommerce traffic, DMs and customer intent into connected sales conversations.
Convo Commerce helps UK ecommerce brands connect Shopify, Klaviyo, ManyChat, WhatsApp, SMS and social DMs into joined-up automation systems that capture zero-party data, recover lost revenue and improve customer journeys.
Capture more leads from social, website and mobile messaging
Recover abandoned baskets and high-intent buying moments
Push declared preferences and intent into Klaviyo and CRM
Connect email, SMS, WhatsApp and social DMs instead of running them in silos
Build a smarter owned-data layer for a privacy-first ecommerce market
Connected Stack
Social DM
Convo Layer
Klaviyo/CRM
One customer moment, mapped into a measurable journey.
Klaviyo Practitioner
ManyChat Partner
Shopify-ready
WhatsApp/SMS/social DM automation
Built for UK ecommerce brands
The channel gap
Your customers are already having buying conversations. Most ecommerce stacks just don’t connect them.
Most ecommerce brands aren’t short of activity. They have paid traffic, organic social, Shopify visitors, abandoned carts, email subscribers, Instagram engagement, customer questions and review requests. The problem is that those moments live in different systems. A customer comments on Instagram, starts a DM, visits the website, joins an email list, abandons checkout, asks a question on WhatsApp, then gets a generic email flow that knows almost nothing about what they actually wanted. That’s where revenue leaks, and the customer experience gets worse with it.
01
Instagram and Facebook engagement not becoming owned data
02
WhatsApp and SMS treated only as support channels
03
Klaviyo flows running without enough intent data
04
Shopify behaviour disconnected from social conversations
05
Popups collecting emails but no useful context
Convo Commerce fixes the gaps between the channels.
Real ecommerce, real pressure
Every leak we fix started as a real basket, a real DM, a real customer question.
Where ecommerce is heading
The next ecommerce advantage isn’t more channels. It’s connected customer conversations.
The market is moving away from hidden tracking and broad retargeting toward consented, owned, explicit customer data, driven by GDPR, Apple’s privacy changes, cookie restrictions and signal loss on ad platforms. Conversational commerce gives brands a practical way to ask better questions, capture buying intent, store channel preferences and use that data across every channel.
Privacy-First Data Capture
Quizzes, DMs, popups and WhatsApp opt-ins that ask for consent while collecting real buying signal.
Joined-Up Automation
ManyChat, Shopify, Klaviyo, SMS and WhatsApp working as one system instead of five separate tools.
Revenue-Focused Conversations
Recovering carts, launching VIP drops and segmenting audiences from one connected data layer.
The work
We build the conversation layer for your ecommerce stack.
Convo Commerce designs and builds automated customer conversation systems for ecommerce brands. This isn’t a chatbot bolted on, or a Klaviyo flow rebuilt in isolation. The work maps the customer journey, finds the highest-value conversation points, then connects the right tools so every interaction creates useful data and a measurable follow-up.
01
Conversational Lead Generation
Turning DMs, comments and popups into structured leads.
02
Zero-Party Data Capture
Asking better questions at the moment customers are already engaged.
03
Klaviyo And CRM Activation
Feeding captured intent into flows and segments that actually use it.
04
Ecommerce Revenue Recovery
Recovering baskets and high-intent moments before they go cold.
05
Ongoing Optimisation
Testing flows and messages against recovered revenue, not vanity metrics.
Where customers already are
A reply on WhatsApp converts faster than a flow sitting unread in an inbox.
The connected stack
The tools are powerful. The advantage is connecting them.
Most ecommerce brands already have some of the right tools, they’re just working in separate lanes. Convo Commerce connects the stack around one question: what customer intent have we captured, and what should happen next.
Shopify
The commerce event layer.
Klaviyo
The lifecycle revenue layer.
ManyChat
The social conversation and intent capture layer.
The high-attention mobile layer.
SMS
The direct response and urgency layer.
Social Media
The attention and engagement layer.
The journey
Social/Shopify
Conversation
Zero-Party Data
Klaviyo/CRM
Follow-Up
Purchase
Accreditations
Platform expertise earned in live stores.
Convo Commerce is built around the platforms modern ecommerce brands already use, with a focus on practical implementation, data hygiene and measurable outcomes.
Klaviyo Practitioner
Accredited on flow and segmentation build.
ManyChat Partner
Official partner status for conversation automation.
Shopify Ecosystem
8+ Years of hands-on Shopify build and app experience.
WhatsApp/SMS/CRM
Automation built across messaging and CRM systems.
Built from real ecommerce operator experience
Bimson Power
Warrior Winches
+ Future Partner
+ Future Partner
Results we focus on.
[+X% owned leads]
More Owned Leads
From attention the brand already has, without more ad spend.
[+X% recovered revenue]
Higher-Intent Recovery
Journeys built around the moments customers were most ready to buy.
[+X% segment accuracy]
Better Zero-Party Data
Segmentation built on what customers actually told you, not guesswork.
[X touchpoints mapped]
Journey Visibility
A clear view of where customers are in their journey with the brand.
Bracketed figures are placeholders. Real numbers get dropped in once we’ve run the audit.
Conversation systems we can build.
Comment-To-DM Capture
Instagram comments turned into a DM lead sequence.
Product Finder Quiz
A short quiz that routes customers to the right product and captures intent.
WhatsApp/SMS Consent Journey
Opt-in flows built to be compliant and genuinely useful.
Cart + Checkout Recovery
Abandoned basket follow-up across email, SMS and WhatsApp.
VIP Drop / Early Access
Priority access flows for your most engaged customers.
Back-In-Stock + Waitlist
Automated restock alerts that recapture missed demand.
Post-Purchase Education
Onboarding conversations that reduce returns and build loyalty.
Review + Referral Capture
Conversational prompts that turn happy customers into advocates.
From concept to creation in four connected steps.
01
Auditing and Onboarding
We map the current journey, tools and where intent is leaking before anything gets built.
02
Account Setup
ManyChat, WhatsApp opt-ins, Klaviyo flows and Shopify triggers get connected and wired together.
03
Growth and Optimisation
Flows get tested and tuned against recovered revenue and reply rate, not vanity metrics.
04
Long-Term Vision
The conversation layer grows with the brand, covering new channels and journeys over time. Ongoing testing and optimisation is crucial.
Built for UK ecommerce
Built for UK brands that know ecommerce is getting harder.
UK ecommerce brands are dealing with higher acquisition costs, privacy restrictions, margin pressure and more fragmented customer journeys. Most have invested in websites, ads, email and social content. Fewer have built a proper conversational layer that captures intent and turns it into structured follow-up. Convo Commerce helps UK brands use channels their customers already understand, WhatsApp, SMS, Instagram DMs and email, then connects them to the systems the business already relies on.
This is for you if you
Sell products where customers need advice before buying
Have high-intent traffic that doesn’t always convert
Get useful questions through DMs or WhatsApp
Use Klaviyo but know segmentation could be stronger
Want more than just an email address
Need better owned channels as paid acquisition gets pricier
Built by operators
We’ve sat at this desk. We know what a missed WhatsApp reply costs on a Friday launch.
Where to start
Start with a Conversation Commerce Audit.
The best first step is identifying where customer intent is leaking from the current journey. The audit covers a current journey review, a tool and integration map, lead capture and zero-party data opportunities, a Klaviyo/Shopify/ManyChat/SMS/WhatsApp gap analysis, priority flow recommendations and a suggested 30, 60 and 90-day roadmap.
Current journey review
Tool and integration map
Zero-party data opportunities
Klaviyo/Shopify/ManyChat gap analysis
Priority flow recommendations
30/60/90-day roadmap
Book a Conversation Commerce Audit
Frequently asked questions.
Is this just chatbot setup?
No. A chatbot is one tool inside a wider system. We map the customer journey first, then decide where ManyChat, WhatsApp or SMS actually earn their place.
Do we need every platform?
No. Most brands start with two or three channels that match where their customers already are, then add more once those are proven.
How is this different from a Klaviyo agency?
A Klaviyo agency works inside email and SMS. We work one step earlier, at the conversation and intent-capture stage, then feed that data into Klaviyo rather than replacing it.
Is WhatsApp right for UK ecommerce?
For most brands, yes. Open rates are far higher than email, and customers already use it daily. The work is building the right consent journey, not forcing it everywhere.
What is zero-party data?
It’s what a customer tells you directly, through a quiz, a DM or an opt-in, rather than what you infer from tracking. It’s more reliable and it survives privacy changes.
How quickly can a project go live?
A foundation build typically takes 21 to 30 days from the audit. We prioritise the highest-impact flows first so revenue starts moving before everything else is finished.
Book the audit
Ready to connect the conversations your customers are already having?
If the brand has traffic, social engagement, customer questions, abandoned carts or underused customer data, Convo Commerce can turn those moments into a connected revenue and retention system.
Book a Conversation Audit
For UK ecommerce brands using, or planning to use, Shopify, Klaviyo, ManyChat, WhatsApp, SMS or social DM automation.