Shopify · Klaviyo · WhatsApp · SMS

Turn ecommerce traffic into connected sales conversations.

Convo Commerce helps UK ecommerce brands connect Shopify, Klaviyo, ManyChat, WhatsApp, SMS and social DMs into joined-up automation systems that capture zero-party data, recover lost revenue and improve customer journeys.

Capture more leads from social, website and mobile messaging
Recover abandoned baskets and high-intent buying moments
Push declared preferences and intent into Klaviyo and CRM
Connect email, SMS, WhatsApp and social DMs instead of running them in silos

Book a Conversation Audit

See How The System Works

Klaviyo Practitioner

ManyChat Partner

Shopify-ready

WhatsApp/SMS/Social DM Automation

Built for UK Ecommerce Brands

The channel gap

Your customers are already talking. Most tech stacks aren't listening

Most ecommerce brands aren't short of activity, traffic, social engagement, email subscribers, customer questions. The problem is it all lives in different systems. A customer comments on Instagram, then gets an email that knows nothing about what they actually wanted. That's where revenue leaks, and the experience gets worse with it.

Cookie restrictions, Apple's privacy changes and GDPR are making tracking less reliable. Conversational commerce captures the data directly from the customer instead.

Instagram and Facebook engagement doesn’t become owned data

WhatsApp and SMS are treated only as support channels

Klaviyo flows run without enough intent data

Shopify behaviour is disconnected from social conversations

Popups collect emails but no useful context

Convo Commerce fixes the gaps between the channels.

The work

We build the conversation layer for your ecommerce stack.

Convo Commerce designs and builds automated conversation systems for ecommerce brands. That means more than bolting on a chatbot or rebuilding a Klaviyo flow in isolation. We map the customer journey, find the highest-value conversation points, then connect the right tools so every interaction creates data and a measurable follow-up.

Conversational lead generation

Zero-party data capture

Klaviyo and CRM activation

Ecommerce revenue recovery

Ongoing optimisation

The connected stack

The tools are powerful. The advantage is connecting them.

Most ecommerce brands already have the right tools, just working in silos. Convo Commerce connects the stack around one question: what intent have we captured, and what should happen next?

Shopify

The commerce event layer.

Klaviyo

The lifecycle revenue layer.

ManyChat

The social conversation and intent capture layer.

The high-attention mobile layer.

SMS

The direct response and urgency layer.

Social Media

The attention and engagement layer.

This runs comment-to-DM lead capture, abandoned cart recovery, VIP drop launches and back-in-stock alerts, from one connected system.

Convo Commerce - Social > Lead > Conversion > Retention & Re-Engagement

Accreditations

Platform expertise earned in live stores.

Convo Commerce is built around the platforms modern ecommerce brands already use, with a focus on practical implementation, data hygiene and measurable outcomes.

Accredited
Klaviyo Practitioner

Authorised ManyChat Partner

10+ Yrs Shopify · 20+ Yrs Ecommerce

£250m+
Ecom Revenue Influenced

Built on 20+ years of real ecommerce operator experience

Bimson Power

A leading UK Power Equipment retail store, featuring Generators, Pressure Washers and Air Compressors

Warrior Winches

USA-based Warrior Winches has seen rapid growth over the past 3 years since its establishment.

NFG

We don't just do Ecommerce; we've helped NFG grow its Gym memberships by over 19% in only 3 months.

Results we focus on.

More Owned Leads

New leads captured from social DM flow and on-site lead capture

Higher-Intent Recovery

Improved abandoned checkout, basket and browse recovery rates

Better Zero-Party Data

Profiles enriched with product preference data, to help targeting and segmentation.

UK ecommerce brands are dealing with higher acquisition costs, privacy restrictions and more fragmented customer journeys. Most have invested in websites, ads, email and social content. Fewer have built the conversational layer that turns intent into structured follow-up. That’s the gap Convo Commerce closes.

Where to start

Start with a Conversation Commerce Audit.

The best first step is finding where intent is leaking from your journey. The audit covers a journey review, an integration map, lead capture and zero-party data opportunities, a Klaviyo/Shopify/ManyChat/SMS/WhatsApp gap analysis.

Book a Conversation Commerce Audit

Frequently asked questions.

Is this just chatbot setup?

No. Chatbots can be part of the system, but the value is the connected journey: the system captures intent, stores it as useful data, and triggers the right follow-up across Klaviyo, Shopify, SMS, WhatsApp, ManyChat and CRM.

How is this different from a Klaviyo agency?

Klaviyo is often part of the system, but Convo Commerce starts earlier, at the conversation and intent-capture layer, then feeds that data into Klaviyo so lifecycle marketing gets more relevant and better segmented.

What is zero-party data?

Information a customer intentionally gives you, like preferences, product interest, timeframe and channel choice. It helps personalise follow-up without relying only on tracking or assumptions.

How quickly can a project go live?

A focused first build can go live in phases. Timeline depends on channels, integrations and data requirements. We start with a small number of high-value flows rather than automating everything at once.

Ready to connect conversations your customers are already having?

If your brand has traffic, social engagement, customer questions, abandoned carts or underused customer data, Convo Commerce can turn those moments into a connected revenue and retention system.